Q: My order status says “Pending Verification”; what does that mean?
A: Some orders that we receive must first be double-checked to ensure that it was placed correctly. We check for FFLs for firearm orders and to make sure that restricted items (i.e high-capacity magazines) are not being shipped into states that forbid them. Most times, when an order moves out of this status, it is getting ready to ship.

Q: Do you have any dealers in my area on file already?
A: We currently do not have a list of dealers who are willing to do transfers (although we hope to offer this service in the future).  The best thing to do is to call around to local dealers or pawn shops and see if they are willing to do the transfer for you and how much they will charge.  Once you have a willing dealer, have them fax or email us a copy of their FFL, then you can place an order.

Q: What is a C&R/Curio & Relic/03 license?
A: A type 03 Curio and Relic (C&R) license is a type of Federal Firearms License (FFL) issued by the Bureau of Alcohol, Tobacco, and Firearms (ATF).  C&R holders may receive certain eligible firearms directly to their door but DOES NOT permit the holder to deal firearms or act as a transfer agent.

Q: I live locally, can I come by your store?
A: All of our business is mail-order, we do not allow pickups of orders.

Q: What forms of payment do you accept?
A: We only accept Visa, Mastercard, Discover, cashier’s check, wire transfer, or money order.  If you want to pay with a cashier’s check, wire transfer or money order, we ask that you call us at 828-395-1396 and actually place an order with us that way we can provide you an exact total and an order number you can reference on the check.  Personal checks are accepted on custom built guns only for the down payment.

Q: How can I figure out the shipping costs before placing my order?
A: To calculate the estimated shipping costs, best way to do it is, add what you want to your cart, then hit checkout.  Below the list of items in your cart it will say “Shipping Estimator”.  Enter the appropriate shipping zip code and click “Submit”.

Q:  I see a gun that I would like to order, but it is out of stock?  How do I place an order for this gun? 
A:  Please contact us.  Any custom gun that is out of stock can be ordered and custom built to your specifications. 

Q: How will I know when my order has shipped?  Will I get a tracking number?
A: If your email address is on file, you should get a shipping notice and tracking number emailed to you automatically once your order has shipped.  If your order is going to a dealer, however, we can only provide them with the shipping notice and tracking number, but if you call us 1-2 business days after you place your order we can let you know the expected delivery date of your order.

Q: How do I know if I am complying with my local and state laws?
A: It is up to EACH INDIVIDUAL to ensure that your purchase will not violate your local or state laws.  For best results, consult any applicable local/state ordinances, your state Attorney General’s office, or a qualified attorney.

Q: Can you ship outside of the U.S.?
A: The exportation of firearms, ammunition, and firearm accessories is heavily regulated in the U.S. so we cannot directly ship any of our products overseas.  However, if you make all arrangements between a U.S. exporter and an importer in your country (including paying any applicable fees, duties, and taxes) we can ship to the exporter who can ship to the importer.

Q: If I am unhappy with my purchase, what can I do?
A: We make every effort to ensure that your order is shipped accurately and that the product matches the advertised description.  However, if you are dissatisfied with your order for any reason, please see our Returns Policy.